13 Best Customer Success Tools For 2022

Customer success is predicting customer challenges or queries and proactively providing solutions.

You may be wondering about the best tools for Customer Success. This article covers the 13 best customer success tools you need for 2022.

You definitely want customer success tools that can help you achieve the following goals:

1. Reducing churn
2. Increasing retention
3. Boosting Net Promoter Scores (NPS)
4. Upselling user accounts
5. Increasing revenue
6. Improving customer satisfaction scores (CSAT) 

Apart from the goals able, you will be please with customer tools that can help you handle tasks like:

• In-app customer onboarding
• Tracking customer health scores
• Analyzing the customer journey
• Gathering customer feedback
• Sending notifications

The top 13 best customers success tools you need for 2022 are as follows:

1. Zendesk 

For an all-in-one customer success solution…

One of the current leaders in all-around, cloud-based customer support software, Zendesk made a name for itself by offering straightforward management of customer help desk interactions. They excel in this regard, especially with their help desk ticketing system.

2. Intercom

For live chat service…

Intercom is a highly-rated customer success chat platform. The app offers many ways to connect with users, including live chat, custom chatbots, in-app banners, email, push notifications, etc.

3. HelpSite

Knowledge base software…

If you’re looking for one of the more affordable knowledge base solutions on the market. This platform makes creating FAQs and guides amazingly simple and searchable so your clients can find the answers they need quickly.

4. Aircall

Call center and phone software…

Cloud-powered phone systems are becoming increasingly popular, and Aircall is no exception. This easy-to-configure platform rolls all of your phone support activities into a centralized location.

5. Zoho Desk

For live chat service…

If you’re looking for a multi-channel chat and customer success platform, consider Zoho Desk. The app lets you manage customer interactions over the phone, email, real-time chat, SMS text, social media, and more.

6. ChurnZero

For an all-in-one customer success solution…

If you want a robust and data-driven customer success tool that helps you understand customers, consider ChurnZero. You’ll find features like health scores, user segmentation for customer data analytics, and customer feedback surveys to help you make informed decisions.

7. HelpCrunch

For an all-in-one customer success solution…

HelpCrunch provides a multi-channel platform for sales, marketing, and customer success teams to use across the entire customer lifecycle.

Their live chat, for starters, includes an eye-catching design and streamlined functionality to improve customer satisfaction.

8. Vonza

Scheduling software…

Vonza Scheduling helps you manage your time and meetings. No more back-and-forth emails, no double booking. Only a few seconds to schedule an appointment with you.

9. HubSpot Service Hub

For an all-in-one customer success solution…

Most know HubSpot for its marketing solutions, but they also offer a robust customer service platform in HubSpot Service Hub. It includes a ticketing system that allows you to field customer support issues.

10. Calendly

Scheduling service

If you’re looking for a powerful, user-friendly scheduling solution, Calendly is a top pick. Millions of users trust this easily integrated scheduling solution. 

11. Five9

Call center and phone software…

Marketed as a fully-functional, AI-enhanced cloud contact center, Five9 brings powerful features to prioritize the human element of customer service interactions. While the platform has a bevy of tools for multiple contact channels, it shines when handling customer calls.

12. Document360

Knowledge base software…

The brainchild of the developers at Kovai, Document 360 is a way to create self-service knowledge bases for customers, as well as resources for your team like private knowledge bases and codified SOPs.

13. Help Scout

For an all-in-one customer success solution…

When it comes to customer service solutions, Help Scout sits atop an interesting email-based premise. The platform provides you with mailboxes linked through a central dashboard that you can use to keep track of all your support requests.

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